1.1 History and scale of our business

1^st place among insurers and 3^rd place in the general category in the 15^th edition of the Ranking of Responsible Companies in Poland.

CSR Silver Leaf awarded by the weekly magazine Polityka together with the Responsible Business Forum and Deloitte.

EMAS (Eco-Management and Audit Scheme) certificate awarded by the General Director of Environmental Protection. We are the first financial institution in Poland and the fourth non-life insurer in Europe entered in the register of EMAS organisations.

Forbes 2021 Climate Leader title awarded to us for the second consecutive year for reducing our greenhouse gas emissions intensity, i.e. the volume of emissions in relation to the revenue generated.

The title of Eco Company 2021 awarded to us at the 15^th edition of the European Business Forum “Economy, entrepreneurship, society in the post-covid reality”.

TOP 100 Pomerania award in the Best Socially Responsible Company category awarded in the Dziennik Bałtycki competition.

Top Employer Poland 2022 certificate awarded for implementing the highest standards of human resource management and best HR practices. In Poland, the Top Employer certificate is held by only 73 companies that have undergone the demanding certification process.

The title of Good Employer 2021 awarded to us at the 15th edition of the European Business Forum “Economy, entrepreneurship, society in the post-covid reality”.

Diversity IN Check: we made it to the first list of employers most advanced in diversity management and inclusion in Poland. The list is based on the Diversity IN Check survey conducted by the Responsible Business Forum, Share the Care Foundation and a group of partner organisations.

Friendly Workplace 2020, a special award for a modern and responsible approach to employee relations and cross-cutting efforts to create an open and friendly working environment based on values such as community, respect, trust and transparency.

Award in the competition of socially responsible companies “Benefactor of the Year” in the Ecology category. The organiser of the competition recognised us, among others, for our long-standing programme promoting environmentally-friendly spas EKO HESTIA SPA.

Distinction in the “Most Beautiful Book of the Year” competition of the Polish Society of Book Publishers for ERGO Hestia’s Annual Report “Life Report”.

The title of Ethical Company was awarded to us for the third time in a row by the weekly magazine Puls Biznesu. During the verification process, the auditors assessed, among others, the company’s practices/activities in the areas of ethics, compliance, HR (including activities during the COVID-19 pandemic) and responsible business (including environmental protection).

Fair Play Award, awarded to us for the 14th time by insurance brokers who recognise us for our cooperation in the field of insurance.

The “Service Quality Star 2021” title awarded by the Polish Service Quality Programme: we were ranked 1^st on the list of the main service quality metric for companies in the insurance industry.

The title of IQ top quality product and Bronze Emblem for ERGO 4 insurance at the 15^th edition of the European Business Forum “Economy, entrepreneurship, society in the post-covid reality”.

1^st place in the “Brand No. 1” ranking (formerly Drivers’ Choice) which evaluates the efficiency of claims handling, fairness, and quality of service.

Gazeta Ubezpieczeniowa’s Innovation of the Month award for an AI chatbot helping us with customer service.

Nomination for the Efma-Accenture Innovation in Insurance Awards 2021 for the Blockchain Payments Panel.

Distinction in the “Leader 2020” category of the Gazeta Bankowa TechnoBiznes technology competition for the Blockchain Disbursement Panel (Insurance and Other Financial Institutions category).

“Declaration of Responsible Selling” certificate: we are the first insurance group to join the ranks of Signatories of the Declaration of Responsible Selling which aims to promote the highest ethical standards in the relations between financial institutions and their customers.

Superbrands Poland 2021 statuette, a unique award in the market awarded for many years of consistent work to build a brand that offers consumers significant material and emotional benefits which go beyond those provided by the competition.

The title of Leader of the 30 Years of Polish Insurance from the Banking & Insurance Forum for Piotr M. Śliwicki, President of ERGO Hestia as “one of the most important figures in the Polish insurance sector”.

The title of Pomeranian Manager of 20 Years awarded by Dziennik Bałtycki to Piotr M. Śliwicki, President of ERGO Hestia.

Distinction for Friend of Polish Sailing from the President of the Polish Sailing Association awarded to Piotr M. Śliwicki, President of ERGO Hestia.

The title of Głos Pomorza Influential Woman to ERGO Hestia Management Board Member Justyna Wajs.