1.5 Our stakeholders and topics material to them

Stakeholder group	Method of engagement	Topics raised by stakeholders
Employees	Ongoing internal meetings Annual, quarterly interviews Intranet, newsletter, video (permanent access) Regular campaigns to engage and raise awareness of the company Annual participation in dialogue sessions towards identifying material reporting topics	Corporate culture Remuneration policy, benefits, work-life balance, comfort at work Training and development opportunities ERGO Hestia’s sustainable development activities Education and promotion of sustainable development Employee volunteering Internal communication Employee Opinion Survey
Agents and brokers	Annual and ongoing meetings with agents and brokers Constant contact via instant messaging and chat rooms Regular satisfaction and opinion surveys Permanent access to the Agent Ombudsperson Regular training for agents Ongoing support to agents Annual participation in dialogue sessions towards identifying material reporting topics	Investment plans Building customer confidence Practical support for agents and brokers (knowledge and know-how transfer) Communication with business partners Education and promotion of sustainable development (new ESG regulations) Environmentally friendly products Diversity of clients served, combating exclusion Education on new technologies
Customers	Permanent access to the brands’ websites Permanent access to the insurance brands’ social media profiles Day-to-day handling of complaints Annual participation in dialogue sessions towards identifying material reporting topics Permanent access to the Customer Ombudsperson	Environmentally friendly products and services Simple and transparent communication Transparency of ERGO Hestia’s activities and communications Quality, ethics and standard of services Responsible selling (e.g., prevention of misselling) Innovations to facilitate customer service (automation and robotisation)
Suppliers and subcontractors	Ongoing contact during the year Enforcement of provisions included in the Code of Conduct for suppliers and subcontractors cooperating with ERGO Hestia Annual participation in dialogue sessions towards identifying material reporting topics	Investment plans Diversification of suppliers and support of local suppliers Partnerships for sustainable business ERGO Hestia’s contribution to the transformation of the sector Assisting suppliers in meeting ESG targets Environmental and social impact of suppliers’ activities Reduction of CO₂ emissions Transparent and regular communication
Public institutions, non-governmental organisations, environmental institutions	Regular cooperation with the Polish Chamber of Insurance Ongoing contact and cooperation on ESG projects Annual participation in dialogue sessions towards identifying material reporting topics	Relevance of products and services that support the environment and reduce climate change Transition towards zero-emission Proactivity in initiating original cross-sectoral projects ESG metrics in risk and investment assessment Objectives and implementation of the organisation’s sustainability strategy commitments
Journalists	Permanent contact with the ERGO Hestia press office Website and social media profiles (permanent access) Participation in press conferences and events organised by ERGO Hestia Annual participation in dialogue sessions towards identifying material reporting topics	ERGO Hestia’s efforts to achieve climate neutrality Promotion of good practices, knowledge sharing Transparency of external communication Responsible selling (e.g., prevention of misselling) Supporting local communities

[GRI 102-12] [GRI 102-13]

Socio-economic environment

We participate in shaping the socio-economic environment locally and nationally. We initiate programmes and want to expand our knowledge and management approach to sustainability. In 2021, we were a member in the following associations and organisations:

Gdańsk Business Club,
Polish Chamber of Insurance,
International Network of Insurance,
Hartford Steam Boiler for Central Europe.

Organisations and programmes that promote sustainable development:

Responsible Business Forum,
UN Global Compact,
Climate Leadership programme implementing the idea of the Partnership for the Implementation of the Environmental Sustainable Development Goals “Together for the Environment”, established by the UNEP/GRID-Warsaw Centre.

[GRI 415-1]

The ERGO Hestia Group has not funded the activities of political parties.

1.4 Value creation model

1.6 Ethics and anti-fraud

Privacy management

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1. About us

1.5 Our stakeholders and topics material to them

[GRI 102-40] [GRI 102-42] [GRI 102-43] [GRI 102-44]

[GRI 102-12] [GRI 102-13]

[GRI 415-1]