1.3 Our strategy and plans for the future

ERGO Hestia Group’s strategy for 2021-2023 “Power of Information and Community”

[GRI 103-1] [GRI 103-2] [GRI-103-3]

The source of our success is a consistently implemented Strategy based on two axes which constitute the company’s values: Power of Information and Power of Community. The first of those reflects the analytical potential of our information resources, the other one the potential of our employees’ competences, motivation and engagement. The synergy of these values builds our market advantage. Given our unique organisational culture model, ERGO Hestia’s top commitment is the Highest Standard of Protection that we provide to all our customers and business partners. Our guiding principles invariably include simplicity, responsiveness and modernity.

The management of sustainability factors is an integral part of the ERGO Hestia Group’s Strategy 2021-2023 “Power of Information and Community” implemented in all areas of our business. Our enduring commitment is to act in accordance with the 2030 Agenda for Sustainable Development, the Universal Declaration of Human Rights, the Diversity Charter, the UN Guiding Principles on Business and Human Rights and the Ten Principles of the United Nations Global Compact. Important areas of our commitment to the Sustainable Development Goals include the protection of the environment and the fight against climate change.

For more on our commitment in the environmental area, including a description of our objectives and their status, please visit HERE

The ESG commitments that ERGO Hestia is implementing and will cover in the new strategy include:

Strengthening ESG risk management practices;
Reduction in carbon footprint per employee (i.e., CO2 );
Maintenance of ISO 14001 and EMAS environmental certification;
Implementation of ESG metrics in the risk and investment assessment process;
Developing loss adjustment in a sustainable and environmentally friendly way;
Joining the signatories of the Declaration of Responsible Selling;
Continuation of sponsorship projects in the areas of sport, culture and education (ERGO Arena, SKŻ, Museum of Modern Art, Tischner Prize) and monitoring the impact on the Sustainable Development Goals;
Increasing the proportion of people with disabilities in the total number of ERGO Hestia Group employees;
Further adaptation of websites and services for people with disabilities;
Implementing sustainability projects together with small businesses (start-ups) which make a positive impact, social entrepreneurs (e.g., purchase/sale of selected socially innovative products and services), educational, scientific and research institutions.

Our priorities in 2021 included:

providing a safe workplace for employees and the necessary support for them when working remotely;
maintaining the highest quality of customer service while moving to a near 100% remote service;
conducting ethical sales through a network of business partners while providing them with e-sales tools quickly and efficiently;
consistent implementation of environmental policy objectives, including obtaining ISO 14001:2015 certification confirming the quality of the implemented environmental management system and joining the Climate Leadership programme committing to reducing carbon emissions and introducing a long-term climate policy;
maintaining and adjusting the implementation of community projects under the conditions of the pandemic. We carry out such programmes through the Integralia Foundation, the Hestia Artistic Journey Foundation and the Personal Injury Rehabilitation and Support Centre. The President of the Management Board oversees the development and implementation of the sustainability strategy.

Non-financial key performance indicators

	2020	2021	Change
Employee turnover rate	10%	10%	–
Participation of women in management	51%	51%	–
Participation of people with disabilities in the workforce	3%	3%	–
CO₂ emissions (Scope 1 + 2) (CO₂ (kg))	5,067,101	4,316,950	-15%
Water consumption (m³ )	14,438	16,754	+16%
Paper consumption (t)	207.00	253.98	+22%
Percentage of key suppliers who ratified the Supplier and Contractor Code of Conduct	100%	100%	–

Metric reporting methodology.
Employee turnover rate according to the GRID metric, i.e., calculated on the basis of the formula: number of departures in relation to the number of employees

Our plans for the future

BUSINESS OBJECTIVES

The development strategy provides that we will maintain our position as runner-up in the Polish non-life insurance market, generate an aggregate net profit of PLN 1.1 billion in 2021-2023, and generate a return on equity exceeding 12% in 2023.

PILLARS OF THE SUSTAINABLE DEVELOPMENT STRATEGY

The objectives listed in the pillars of the ERGO Hestia Group’s Sustainability Strategy are in line with the 17 UN Sustainable Development Goals.

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1. About us